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Understand your community.
Predict their needs.
Make a difference.

Actionable intelligence for local and state libraries

CommunityConnect is a web-based software application that provides data analytics and business intelligence capabilities for state libraries, public libraries, and public library cooperative organizations.

CommunityConnect creates community-centered and customer-focused libraries that are data-driven. With CommunityConnect, libraries identify who they are serving and not serving, and have the knowledge they need to create service strategies that grow the library's customer base, focus collection development, increase checkouts, program attendance, and summer reading participation, align staff skills with community needs, site new and make the best use of existing facilities, market and communicate with customers and noncustomers alike, and evolve partnerships that make a difference.

Discover

CommunityConnect combines any type of library usage data with powerful market segmentation, demographic, consumer spending, and other data to align library services with community needs. No guesses or assumptions here. Expect clarity.

  • Add any type of data
  • Query hundreds of data variables
  • Visualize charts, graphs, tables, and maps
  • Collaborate with colleagues and work groups

Summary

2,055,618
Population

834,903
Total Customers

41%
Market Share

60
Segments

1,220,715
Total Non Customers

59%
Market Potential

Demographics

$25,780
Average income

38.52
Median Age

57%
White

594,140
Hispanic Population

240,991
Households Earning <$35k

1,778,624
Population Above Age 10

Segments

60
Segments

335,532
Highest Population
Kindred Spirit

124,290
Highest Customers
Wizards

30,201
Highest Checkouts
Apron Strings

106,390
Highest Non Customers
Kindred Spirit

%23
Highest Market Share
Los Padrinos

Insights

CommunityConnect has robust insights that answer questions about key issues facing your community. No analysis paralysis here. Expect answers.

  • Grade level reading
  • Digital divide (coming soon)
  • Adult literacy (coming soon)
  • Workforce development (coming soon)
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Dashboard

CommunityConnect shows you a path through the data with robust dashboard tools so you can effectively manage change. No confusion here. Expect to make the right decisions.

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Versions to meet your needs

We provide tools to discover usage patterns. Insights to confidently make decisions. And dashboards to keep track of it all. Send us any library data and we’ll return knowledge so you can align services with community needs.

Extend your reach. Be relevant. Stay resilient.

Elements

Inexpensive, data-rich, entry level service for community analysis


Annual subscription

  • View and analyze local community data including demographic data, market segmentation data, consumer spending data, workplace, and market outlook
  • Includes a range of social indicator data: migration, crime, health, and quality of life
  • Generate a range of rich reports

Enterprise

Affordable interactive software encompassing a full suite of data, query, visualization, and dashboard features to manage library services


Two year subscription

Data

  • Can upload any library data: customers, checkouts, program attendance, summer reading participation, computer use, database use, holds and deliveries, and more
  • Includes a wide range of community data: demographic, LandScape market segmentation, consumer spending, workplace, and market outlook
  • Includes a range of social indicator data: migration, crime, health, and quality of life
  • Includes data for your whole jurisdiction and all branch or neighborhood service areas
  • Includes data for people living in other areas who use your library

Core features

  • Discover: powerful query tools, rich thematic mapping capability, robust visualization charts, graphs, and tables, sharing tools with colleagues and work groups
  • Dashboard: key performance indices (KPIs), saved searches, plan collections, and track grants
  • Insight: grade level reading with location risk profile and branch collection and usage analysis using Lexile numbers

Community, Marketing, Customers, and Usage

  • Community needs assessment for your system and all branch or neighborhood service areas
  • Customer relationship management data and tools
  • LandScape market segmentation system
  • Noncustomer lists for direct marketing
  • Robust usage analysis

Reports

  • Over a dozen reports covering a broad range of topics including community needs assessment, segments, demographics, service areas, usage such as checkouts, return on investment, and people living outside your area
  • Customizable report features
  • Multiple output formats

Open up a whole new world of possibilities—an integrated statewide network of local library customer, usage, segmentation, and demographic data.

Public libraries upload their usage data and we’ll prepare your state reports. We’ll return knowledge so you can prioritize statewide needs and your local libraries can align services with their community needs.

Elements

Inexpensive, data-rich, entry level service for both statewide analysis and local community analysis


Two year initial subscription

  • View and analyze rich statewide and local city, county, and district library data, down to the detailed census block group level
  • Includes demographic data, market segmentation data, consumer spending data, and market potential data
  • Includes a range of social indicator data: migration, crime, health, and quality of life
  • Generate a range of rich reports

Enterprise

Affordable interactive software encompassing a range of data, query, visualization, and dashboard features to manage library services.


Two year initial subscription

The following are statewide features. Local library features are included, view here.

Data

  • Local libraries upload their state reporting data customized to your state requirements
  • We provide a wide range of other statewide data: demographic, LandScape market segmentation, consumer spending, workplace, and market outlook
  • Local libraries upload their library data: customers, checkouts, program attendance, summer reading participation, computer use, database use, holds and deliveries, and more
  • We provide a range of statewide social indicator data: migration, crime, health, and quality of life
  • Local libraries statewide share data and see how adjoining systems are affecting them

Core features

  • Discover: powerful query tools, rich thematic mapping capability, robust visualization charts, graphs, and tables, sharing tools with state library colleagues and work groups
  • Dashboard: key performance indices (KPIs), saved searches, and track grants
  • Insight: grade level reading with location risk profile and branch collection and usage analysis using Lexile numbers

Community, Marketing, Customers, and Usage

  • Rank community needs statewide to distribute funds where they're most needed
  • Analyze state reporting data with sophisticated state of the art visualization, query, and filtering tools
  • Track grant performance
  • Community needs assessment for each system statewide, down to local neighborhood service areas
  • LandScape market segmentation system
  • Robust usage analysis

Reports

  • Custom state reports packed with info-graphics address a broad range of topics including community needs assessment, segments, demographics, service areas, usage such as checkouts, return on investment, and people living outside your area
  • Custom state reports can be tailored for elected and appointed officials
  • Customizable report features
  • Multiple output formats

CommunityConnect

Start connecting with your community

Tell us your name and email and a we'll take care of the rest.

Solution services

Take CommunityConnect to the next level with custom solution services provided by CIVICTechnologies.

Learn more
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