News

Gallup Describes that Highly Matrixed Employees are More Engaged

November 5th, 2017

Working with Washington County Library (MN), referenced in other blogs, we took an initial dive into Gallup’s concept of the the highly-matrixed workplace, and its positive impacts on organizational development and employee engagement. Here’s a link to an introductory article. Click on the following link to open the entire report and scroll to page 133: Gallup…

Washington County Library at Light Speed

October 29th, 2017

WCL rocks at light speed. Washington County is located between St. Paul and Wisconsin. The population is just over 250,000. It’s a big, suburban, and growing county. In October 2016, I went to Woodbury, MN for our first meeting and market segmentation workshop. By January 2017, just three months later, the Library had a new…

NLA/MPLA Keynote Speaker Introduction

October 18th, 2017

On Tuesday, October 17, 2017, I was fortunate to have been asked to introduce the keynote speaker at the Nevada Library Association/Mountain Plains Library Association joint conference at the Hard Rock Casino and Hotel, Stateline, South Lake Tahoe. Here’s what I said: I have the great privilege of introducing Greg Harris, CEO of the Rock…

Up Down and Sideways: Integrating State and Local Public Library Data

October 18th, 2017

On Tuesday, October 17, 2017, I was fortunate to present at the Nevada Library Association/Mountain Plains Library Association joint conference at the Hard Rock Casino and Hotel, Stateline, South Lake Tahoe. My wonderful and brilliant co-presenters were Danielle Patrick Milam, LVCCLD, Director, Development & Planning and Robbie DeBuff, Library Consultant, NSLAPR, 2013 to 2016 and now LVCCLD, Assistant Manager, Clark…

The Multiplier Strategic Planning Effect at NLA/MPLA in South Lake Tahoe

October 18th, 2017

On Monday, October 16, 2017, I was fortunate to present at the Nevada Library Association/Mountain Plains Library Association joint conference at the Hard Rock Casino and Hotel (well, Harvey’s actually) in Stateline, South Lake Tahoe. Click this link for the: NLA Strategic Plan Presentation to view/download the PDF of my presentation. Note: its a large file so…

Dashboard: A Core Feature in the New CommunityConnect

October 14th, 2017

In a previous post we announced the launch of the new CommunityConnect. In previous posts we discussed Discover and Insight. Now let’s talk about the third core feature: Dashboard. CommunityConnect shows you a path through the data with robust dashboard tools so you can effectively manage initiatives and change. Using the Dashboard users will be able to…

Insight: A Core Feature in the New CommunityConnect

October 9th, 2017

In a previous post we announced the launch of the new CommunityConnect. And, in another post we introduced one of our core features. Now let’s talk about another core feature: Insights. CommunityConnect presents robust Insights that answer questions about key issues facing your community. Insights cut to the chase with answers to specific and timely topics. CommunityConnect…

Discover: A Core Feature in the New CommunityConnect

September 30th, 2017

In a previous post we announced the launch of the new CommunityConnect. Now let’s talk about one of its core features: Discover. CommunityConnect combines any library usage data with powerful market segmentation, demographic, consumer spending, and other data to align library services with community needs. The Discover interface is designed for you to discover things…

Help is on the way!

September 23rd, 2017

Well, Support Center actually. We’re adding a new Support Center (do we call it “help center” or “support center”? we decided on support center) to both CommunityConnect and BusinessDecision in the next month or so. For CommunityConnect it will include an extensive knowledge base and email-based trouble ticket system. For BusinessDecision it start with the…

Introducing LandScape market segmentation in the new CommunityConnect

September 15th, 2017

We’re excited to introduce the most robust market segmentation system in the country: LandScape by STI from Austin, TX. LandScape is already helping our consulting service customer’s increase their reach, relevance, and resilience. To learn more, you can read about them here on our new Projects page. Our new version of CommunityConnect integrates LandScape with a…

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