News

Fairfax County Public Library Community Engagement Project

We just completed another amazing project.  The Fairfax County Public Library Board of Trustees wanted to undertake a community engagement project before starting strategic planning.  CIVICTechnologies and our partner, The Ivy Group, were hired for the project.  Working with the Library Board, we created a comprehensive plan for gathering input from the residents of fast…

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Libraries Check Out Patron Data to Deliver Better Services

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

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Nevada State Data Initiative

In February 2016 the Nevada State Library, Archives & Public Records (NSLAPR) identified a need to integrate statewide library reporting data with local public library usage data and other broadband access and usage information. NSLAPR contracted with CIVICTechnologies to develop a new software application that builds upon its existing CommunityConnect software license called the “Nevada State Data Initiative.” To…

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Core Customer Intelligence reviewed by Library Journal

Our Core Customer Intelligence study was reviewed by Library Journal in this in-depth piece by Lisa Peet. Great job Lisa! She interviewed my co-author Danielle Milam and me, along with directors who participated on the project. Lisa did a wonderful job explaining the study and weaving together its many strands. Thanks for the great coverage…

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Public Library Core Customers are All Over the Map

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

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North Las Vegas Library Turns the Corner

Congratulations to Forrest Lewis, Director of the North Las Vegas Public Library District, for winning the 2015 Nevada Library Association’s Librarian of the Year, the most important honor awarded within the library profession in the state of Nevada. Forrest has done an incredible job leading the effort to bring the library back from the brink…

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Get Ready: Pre-Release Update: Core Customer Study Big Data Findings Will Inspire the Library World

A year ago we blogged about kicking off our IMLS National Leadership Grant led by the Las Vegas Clark County Library District in conjunction with nine other leading libraries (Anythink, Brown County, Denver, Houston, King County, Omaha, Pierce County, Skokie, and Topeka). The study is done and we’re preparing the final publication. Danielle Milam is…

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CIVICTechnologies Expands Strategy Development Capabilities

Unique Success Planning Workshops help libraries move from planning to implementation with greater understanding. CIVICTechnologies, the leading national provider of tools for libraries to become more customer driven by visualizing patron and usage data to align service strategies, announced today an expansion of its services to respond to the growth in libraries’ interest in merging market…

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IMLS National Leadership Grant

Welcome to my first blog post.  Being part of an IMLS National Leadership Grants for Libraries project seems like a good time to start blogging. We are excited to be working with a team of ten great libraries analyzing their patron and checkout data already in CommunityConnect. Over 3.7 million patrons and 64 million checkouts…

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CIVICTechnologies Launches Robust Interactive Market Segmentation Map

New web-based map lets public libraries zoom in on their service areas at no charge. Marc Futterman, president and CEO of CIVICTechnologies, announced today the availability of an information-packed interactive map that gives libraries a powerful portrait of the unique demographics and market segments in their service areas. The map is available on the CIVICTechnologies…

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