Core Customers

Launching the new CommunityConnect: Understand, Predict, Deliver

August 24th, 2017

We are pleased to announce the launch of the new CommunityConnect. We welcome you to take a test drive. Click here and we’ll schedule a demo. See the CommunityConnect page here on our website for more information. CommunityConnect is an affordable, feature-rich, interactive software application that provides data analytics and business intelligence capabilities for state libraries, public libraries, and…

Employing Big Data to Understand and Reach Users presentation at Computers in Libraries 2017

March 16th, 2017

Are you attending  the  Computer in Libraries 2017 conference in Arlington, VA?  We’ll be there. I’ll be presenting with Danielle Milam from Las Vegas-Clark County Library District.  Danielle was instrumental in securing the funding for the project and analyzing the data. Our program, “Employing Big Data to Understand and Reach Users” will delve in to how libraries can…

Libraries Check Out Patron Data to Deliver Better Services

August 12th, 2016

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

Core Customer Intelligence reviewed by Library Journal

March 31st, 2016

Our Core Customer Intelligence study was reviewed by Library Journal in this in-depth piece by Lisa Peet. Great job Lisa! She interviewed my co-author Danielle Milam and me, along with directors who participated on the project. Lisa did a wonderful job explaining the study and weaving together its many strands. Thanks for the great coverage…

Public Library Core Customers are All Over the Map

March 28th, 2016

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

Get Ready: Pre-Release Update: Core Customer Study Big Data Findings Will Inspire the Library World

October 22nd, 2015

A year ago we blogged about kicking off our IMLS National Leadership Grant led by the Las Vegas Clark County Library District in conjunction with nine other leading libraries (Anythink, Brown County, Denver, Houston, King County, Omaha, Pierce County, Skokie, and Topeka). The study is done and we’re preparing the final publication. Danielle Milam is…

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