New Projects page showcases unique library solutions

July 13th, 2017

From our perspective, there are at least two great things about the work we do with libraries. The problems we’re helping libraries to solve are always unique and different — reflecting the uniqueness and diversity of their communities. And, librarians care deeply about their communities and are trying to find new ways to break through…

CommunityConnect and Nevada State Data Initiative

December 22nd, 2016

The end of the year is never quiet at CIVICTechnologies. We will be releasing the completely new and redesigned CommunityConnect. It’s part of the model Nevada State Data  Initiative that will integrate library usage information statewide. We’re introducing a new, robust market segmentation system called LandScape that’s integrated with demographic data, social and environmental indicators,…

Libraries Check Out Patron Data to Deliver Better Services

August 12th, 2016

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

Nevada State Data Initiative

July 29th, 2016

In February 2016 the Nevada State Library, Archives & Public Records (NSLAPR) identified a need to integrate statewide library reporting data with local public library usage data and other broadband access and usage information. NSLAPR contracted with CIVICTechnologies to develop a new software application that builds upon its existing CommunityConnect software license called the “Nevada State Data Initiative.” To…

Public Library Core Customers are All Over the Map

March 28th, 2016

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

Get Ready: Pre-Release Update: Core Customer Study Big Data Findings Will Inspire the Library World

October 22nd, 2015

A year ago we blogged about kicking off our IMLS National Leadership Grant led by the Las Vegas Clark County Library District in conjunction with nine other leading libraries (Anythink, Brown County, Denver, Houston, King County, Omaha, Pierce County, Skokie, and Topeka). The study is done and we’re preparing the final publication. Danielle Milam is…


November 10th, 2014

I wanted to take a minute and highlight the press release we just issued dated November 7, 2014.  The release summarizes some of the fun and interesting projects we’re currently, and have been working on. Besides keeping us busy, it is exciting to see staff at so many library’s embrace the use of big data…

CIVICTechnologies Expands Strategy Development Capabilities

November 7th, 2014

Unique Success Planning Workshops help libraries move from planning to implementation with greater understanding. CIVICTechnologies, the leading national provider of tools for libraries to become more customer driven by visualizing patron and usage data to align service strategies, announced today an expansion of its services to respond to the growth in libraries’ interest in merging market…

IMLS National Leadership Grant

October 17th, 2014

Welcome to my first blog post.  Being part of an IMLS National Leadership Grants for Libraries project seems like a good time to start blogging. We are excited to be working with a team of ten great libraries analyzing their patron and checkout data already in CommunityConnect. Over 3.7 million patrons and 64 million checkouts…

CIVICTechnologies and Nevada State Library and Archives Make Critical Community Data Available to Library Districts Statewide

July 1st, 2014

In-depth training workshops create road maps for applying data to meet community needs. CIVICTechnologies, the leading national provider of market segmentation and community analysis data and interpretation solutions to libraries, today announced the successful implementation of CommunityConnect across the state of Nevada. Extensive training workshops in Carson City and North Las Vegas were held with library directors to kick-off implementation….


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