CommunityConnect

Help is on the way!

September 23rd, 2017

Well, Support Center actually. We’re adding a new Support Center (do we call it “help center” or “support center”? we decided on support center) to both CommunityConnect and BusinessDecision in the next month or so. For CommunityConnect it will include an extensive knowledge base and email-based trouble ticket system. For BusinessDecision it start with the…

Introducing LandScape market segmentation in the new CommunityConnect

September 15th, 2017

We’re excited to introduce the most robust market segmentation system in the country: LandScape by STI from Austin, TX. LandScape is already helping our consulting service customer’s increase their reach, relevance, and resilience. To learn more, you can read about them here on our new Projects page. Our new version of CommunityConnect integrates LandScape with a…

Calling all data, calling all data

September 4th, 2017

The new CommunityConnect welcomes all of your library data. Doesn’t matter the form, shape, size, or origin. Bring it over, we’ll get it integrated, and return to you amazing insights for decisions that improve your reach, relevance, and resilience. That’s what our hot new technology, cool display tools, and interactive dashboards will do for you. All…

Launching the new CommunityConnect: Understand, Predict, Deliver

August 24th, 2017

We are pleased to announce the launch of the new CommunityConnect. We welcome you to take a test drive. Click here and we’ll schedule a demo. See the CommunityConnect page here on our website for more information. CommunityConnect is an affordable, feature-rich, interactive software application that provides data analytics and business intelligence capabilities for state libraries, public libraries, and…

CommunityConnect Use Cases

July 29th, 2017

The new version of CommunityConnect is ready for release. CommunityConnect is designed to transform what people do in their jobs. CommunityConnect is designed for both state and local library staff use cases.  Get in touch and we’ll go into the details of how CommunityConnect can be used for each of these roles in your library!…

New Projects page showcases unique library solutions

July 13th, 2017

From our perspective, there are at least two great things about the work we do with libraries. The problems we’re helping libraries to solve are always unique and different — reflecting the uniqueness and diversity of their communities. And, librarians care deeply about their communities and are trying to find new ways to break through…

CommunityConnect and Nevada State Data Initiative

December 22nd, 2016

The end of the year is never quiet at CIVICTechnologies. We will be releasing the completely new and redesigned CommunityConnect. It’s part of the model Nevada State Data  Initiative that will integrate library usage information statewide. We’re introducing a new, robust market segmentation system called LandScape that’s integrated with demographic data, social and environmental indicators,…

Libraries Check Out Patron Data to Deliver Better Services

August 12th, 2016

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

Nevada State Data Initiative

July 29th, 2016

In February 2016 the Nevada State Library, Archives & Public Records (NSLAPR) identified a need to integrate statewide library reporting data with local public library usage data and other broadband access and usage information. NSLAPR contracted with CIVICTechnologies to develop a new software application that builds upon its existing CommunityConnect software license called the “Nevada State Data Initiative.” To…

Public Library Core Customers are All Over the Map

March 28th, 2016

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

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