Community

Washington County Library at Light Speed

October 29th, 2017

WCL rocks at light speed. Washington County is located between St. Paul and Wisconsin. The population is just over 250,000. It’s a big, suburban, and growing county. In October 2016, I went to Woodbury, MN for our first meeting and market segmentation workshop. By January 2017, just three months later, the Library had a new…

Up Down and Sideways: Integrating State and Local Public Library Data

October 18th, 2017

On Tuesday, October 17, 2017, I was fortunate to present at the Nevada Library Association/Mountain Plains Library Association joint conference at the Hard Rock Casino and Hotel, Stateline, South Lake Tahoe. My wonderful and brilliant co-presenters were Danielle Patrick Milam, LVCCLD, Director, Development & Planning and Robbie DeBuff, Library Consultant, NSLAPR, 2013 to 2016 and now LVCCLD, Assistant Manager, Clark…

The Multiplier Strategic Planning Effect at NLA/MPLA in South Lake Tahoe

October 18th, 2017

On Monday, October 16, 2017, I was fortunate to present at the Nevada Library Association/Mountain Plains Library Association joint conference at the Hard Rock Casino and Hotel (well, Harvey’s actually) in Stateline, South Lake Tahoe. Click this link for the: NLA Strategic Plan Presentation to view/download the PDF of my presentation. Note: its a large file so…

CommunityConnect and Nevada State Data Initiative

December 22nd, 2016

The end of the year is never quiet at CIVICTechnologies. We will be releasing the completely new and redesigned CommunityConnect. It’s part of the model Nevada State Data  Initiative that will integrate library usage information statewide. We’re introducing a new, robust market segmentation system called LandScape that’s integrated with demographic data, social and environmental indicators,…

Fairfax County Public Library Community Engagement Project

September 16th, 2016

We just completed another amazing project.  The Fairfax County Public Library Board of Trustees wanted to undertake a community engagement project before starting strategic planning.  CIVICTechnologies and our partner, The Ivy Group, were hired for the project.  Working with the Library Board, we created a comprehensive plan for gathering input from the residents of fast…

Libraries Check Out Patron Data to Deliver Better Services

August 12th, 2016

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

Public Library Core Customers are All Over the Map

March 28th, 2016

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

Great Press for Gail Borden Public Library

October 28th, 2015

We love it when libraries are featured in their local newspapers for the great work they are doing.  Gail Borden Public Library, Elgin, IL, was featured in the Chicago Tribune and the Daily Herald for the work they have been doing on their strategic plan.  Building on their strengths, we’ve been helping Gail Borden focus on…

North Las Vegas Library Turns the Corner

October 26th, 2015

Congratulations to Forrest Lewis, Director of the North Las Vegas Public Library District, for winning the 2015 Nevada Library Association’s Librarian of the Year, the most important honor awarded within the library profession in the state of Nevada. Forrest has done an incredible job leading the effort to bring the library back from the brink…

Libraries Nationwide Adopt Data-driven Strategic, Marketing, and Facilities Planning to Better Connect with Community Needs

March 10th, 2014

Marc Futterman, president and CEO of CIVICTechnologies, says that 2013 may well turn out to have been the “tipping point” for libraries recognizing that the old methods of assessing community needs are no longer good enough predictors of what people want from their public libraries. According to Futterman, public libraries of widely differing sizes and…

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