CIVICTechnologies Blog

News and insights on strategic planning and marketing for libraries from CIVICTechnologies.

Libraries Check Out Patron Data to Deliver Better Services

August 12th, 2016

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

Nevada State Data Initiative

July 29th, 2016

In February 2016 the Nevada State Library, Archives & Public Records (NSLAPR) identified a need to integrate statewide library reporting data with local public library usage data and other broadband access and usage information. NSLAPR contracted with CIVICTechnologies to develop a new software application that builds upon its existing CommunityConnect software license called the “Nevada State Data Initiative.” To…

Core Customer Intelligence reviewed by Library Journal

March 31st, 2016

Our Core Customer Intelligence study was reviewed by Library Journal in this in-depth piece by Lisa Peet. Great job Lisa! She interviewed my co-author Danielle Milam and me, along with directors who participated on the project. Lisa did a wonderful job explaining the study and weaving together its many strands. Thanks for the great coverage…

Public Library Core Customers are All Over the Map

March 28th, 2016

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

Great Press for Gail Borden Public Library

October 28th, 2015

We love it when libraries are featured in their local newspapers for the great work they are doing.  Gail Borden Public Library, Elgin, IL, was featured in the Chicago Tribune and the Daily Herald for the work they have been doing on their strategic plan.  Building on their strengths, we’ve been helping Gail Borden focus on…

North Las Vegas Library Turns the Corner

October 26th, 2015

Congratulations to Forrest Lewis, Director of the North Las Vegas Public Library District, for winning the 2015 Nevada Library Association’s Librarian of the Year, the most important honor awarded within the library profession in the state of Nevada. Forrest has done an incredible job leading the effort to bring the library back from the brink…

Get Ready: Pre-Release Update: Core Customer Study Big Data Findings Will Inspire the Library World

October 22nd, 2015

A year ago we blogged about kicking off our IMLS National Leadership Grant led by the Las Vegas Clark County Library District in conjunction with nine other leading libraries (Anythink, Brown County, Denver, Houston, King County, Omaha, Pierce County, Skokie, and Topeka). The study is done and we’re preparing the final publication. Danielle Milam is…


November 10th, 2014

I wanted to take a minute and highlight the press release we just issued dated November 7, 2014.  The release summarizes some of the fun and interesting projects we’re currently, and have been working on. Besides keeping us busy, it is exciting to see staff at so many library’s embrace the use of big data…

CIVICTechnologies Expands Strategy Development Capabilities

November 7th, 2014

Unique Success Planning Workshops help libraries move from planning to implementation with greater understanding. CIVICTechnologies, the leading national provider of tools for libraries to become more customer driven by visualizing patron and usage data to align service strategies, announced today an expansion of its services to respond to the growth in libraries’ interest in merging market…

IMLS National Leadership Grant

October 17th, 2014

Welcome to my first blog post.  Being part of an IMLS National Leadership Grants for Libraries project seems like a good time to start blogging. We are excited to be working with a team of ten great libraries analyzing their patron and checkout data already in CommunityConnect. Over 3.7 million patrons and 64 million checkouts…


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