CIVICTechnologies Blog

News and insights on strategic planning and marketing for libraries from CIVICTechnologies.

CommunityConnect Use Cases

July 29th, 2017

The new version of CommunityConnect is ready for release. CommunityConnect is designed to transform what people do in their jobs. CommunityConnect is designed for both state and local library staff use cases.  Get in touch and we’ll go into the details of how CommunityConnect can be used for each of these roles in your library!…

Solano County Board of Supervisors Approves Library Strategic Plan

July 21st, 2017

We’re proud to announce that the Solano County Library received approval from the County Board of Supervisors to proceed with its new Strategic Plan. Like all of our strategic plans, the library’s staff are the lead authors. Big thanks to more than 30 library staff who participated all the way through the planning process, and especially…

New Projects page showcases unique library solutions

July 13th, 2017

From our perspective, there are at least two great things about the work we do with libraries. The problems we’re helping libraries to solve are always unique and different — reflecting the uniqueness and diversity of their communities. And, librarians care deeply about their communities and are trying to find new ways to break through…

Employing Big Data to Understand and Reach Users presentation at Computers in Libraries 2017

March 16th, 2017

Are you attending  the  Computer in Libraries 2017 conference in Arlington, VA?  We’ll be there. I’ll be presenting with Danielle Milam from Las Vegas-Clark County Library District.  Danielle was instrumental in securing the funding for the project and analyzing the data. Our program, “Employing Big Data to Understand and Reach Users” will delve in to how libraries can…

CommunityConnect and Nevada State Data Initiative

December 22nd, 2016

The end of the year is never quiet at CIVICTechnologies. We will be releasing the completely new and redesigned CommunityConnect. It’s part of the model Nevada State Data  Initiative that will integrate library usage information statewide. We’re introducing a new, robust market segmentation system called LandScape that’s integrated with demographic data, social and environmental indicators,…

Fairfax County Public Library Community Engagement Project

September 16th, 2016

We just completed another amazing project.  The Fairfax County Public Library Board of Trustees wanted to undertake a community engagement project before starting strategic planning.  CIVICTechnologies and our partner, The Ivy Group, were hired for the project.  Working with the Library Board, we created a comprehensive plan for gathering input from the residents of fast…

Big Data, Integration, and Visualization for Nevada Libraries

August 16th, 2016

The Nevada State Data Initiative project is progressing.  We are excited about data integration and how it will support local communities by providing a comprehensive community view.  The data and community view, in turn, will support partnerships, library services and grant applications.  From a state perspective, state agencies will be able to view specific community…

Libraries Check Out Patron Data to Deliver Better Services

August 12th, 2016

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

Nevada State Data Initiative

July 29th, 2016

In February 2016 the Nevada State Library, Archives & Public Records (NSLAPR) identified a need to integrate statewide library reporting data with local public library usage data and other broadband access and usage information. NSLAPR contracted with CIVICTechnologies to develop a new software application that builds upon its existing CommunityConnect software license called the “Nevada State Data Initiative.” To…

Core Customer Intelligence reviewed by Library Journal

March 31st, 2016

Our Core Customer Intelligence study was reviewed by Library Journal in this in-depth piece by Lisa Peet. Great job Lisa! She interviewed my co-author Danielle Milam and me, along with directors who participated on the project. Lisa did a wonderful job explaining the study and weaving together its many strands. Thanks for the great coverage…

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