Our Blog

Employing Big Data to Understand and Reach Users presentation at Computers in Libraries 2017

Are you attending  the  Computer in Libraries 2017 conference in Arlington, VA?  We will be there.  I will be presenting with Danielle Milam from Las Vegas-Clark County Library District.  Danielle was instrumental in securing the funding for the project and analyzing the data.  Our program, “Employing Big Data to Understand and Reach Users” will delve in to how libraries…

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CommunityConnect and Nevada State Data Initiative

The end of the year is never quiet at CIVICTechnologies. We will be releasing the completely new and redesigned CommunityConnect. It’s part of the model Nevada State Data  Initiative that will integrate library usage information statewide. We’re introducing a new, robust market segmentation system called LandScape that’s integrated with demographic data, social and environmental indicators,…

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Fairfax County Public Library Community Engagement Project

We just completed another amazing project.  The Fairfax County Public Library Board of Trustees wanted to undertake a community engagement project before starting strategic planning.  CIVICTechnologies and our partner, The Ivy Group, were hired for the project.  Working with the Library Board, we created a comprehensive plan for gathering input from the residents of fast…

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Big Data, Integration, and Visualization for Nevada Libraries

The Nevada State Data Initiative project is progressing.  We are excited about data integration and how it will support local communities by providing a comprehensive community view.  The data and community view, in turn, will support partnerships, library services and grant applications.  From a state perspective, state agencies will be able to view specific community…

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Libraries Check Out Patron Data to Deliver Better Services

The Core Customer Intelligence Report caught the eye of Scott Etkin, Managing Editor of Data Informed.  He interviewed my co-author, Danielle Milam, to learn more about the study, the findings, and how the findings and insights are being used by libraries.  It is an insightful interview. You can read the interview here. Data Informed is…

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Nevada State Data Initiative

In February 2016 the Nevada State Library, Archives & Public Records (NSLAPR) identified a need to integrate statewide library reporting data with local public library usage data and other broadband access and usage information. NSLAPR contracted with CIVICTechnologies to develop a new software application that builds upon its existing CommunityConnect software license called the “Nevada State Data Initiative.” To…

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Core Customer Intelligence reviewed by Library Journal

Our Core Customer Intelligence study was reviewed by Library Journal in this in-depth piece by Lisa Peet. Great job Lisa! She interviewed my co-author Danielle Milam and me, along with directors who participated on the project. Lisa did a wonderful job explaining the study and weaving together its many strands. Thanks for the great coverage…

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Public Library Core Customers are All Over the Map

Public Library Core Customers Are All Over the Map New Study of Core Customers Demonstrates Library Reach, Relevance, and Resilience LAS VEGAS, NV—March 29, 2016— The first public library industry report to combine “big data” on library use with market segmentation data shows that public libraries have strong, stable and consistent use by core customer…

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Great Press for Gail Borden Public Library

We love it when libraries are featured in their local newspapers for the great work they are doing.  Gail Borden Public Library, Elgin, IL, was featured in the Chicago Tribune and the Daily Herald for the work they have been doing on their strategic plan.  Building on their strengths, we’ve been helping Gail Borden focus on…

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North Las Vegas Library Turns the Corner

Congratulations to Forrest Lewis, Director of the North Las Vegas Public Library District, for winning the 2015 Nevada Library Association’s Librarian of the Year, the most important honor awarded within the library profession in the state of Nevada. Forrest has done an incredible job leading the effort to bring the library back from the brink…

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