Core Customer Intelligence reviewed by Library Journal
March 31st, 2016
Our Core Customer Intelligence study was reviewed by Library Journal in this in-depth piece by Lisa Peet. Great job Lisa! She interviewed my co-author Danielle Milam and me, along with directors who participated on the project. Lisa did a wonderful job explaining the study and weaving together its many strands. Thanks for the great coverage Library Journal including Rebecca Miller and Meredith Schwartz!